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Digital Banking Upgrade

Lone Star Credit Union has moved to a more powerful, more functional, and more joyful digital banking platform! 

Your new digital banking experience has arrived!

All Members must enroll to gain access to the new digital banking platform. Whether you register for digital or mobile banking first, you will use the same username and password for both.

 

Tips to Enroll:

  • Have your account number to enroll.  Your checking account/lookup number cannot be used as your account number.   If you do not know your account number, or if you receive "account not accessible" message when enrolling contact the Member Service Center at 214.327.9367.  Account numbers cannot be given through email communication.
  • Uninstall the previous app from your mobile device before installing the new app.  Your username and password from the previous site will not work.

 

  

Enrollment FAQs

Will I have to re-enroll in digital banking? 

Yes, it’s an easy 2-step process that includes added security through multi factor authentication (MFA). You may register on a desktop or mobile device using our new app.  The good news is you only have to register once. The same username and password will be used on a desktop and on your mobile device.

What information will I need to enroll? 

You will need your account number, social security number, and date of birth. You will then go through the MFA process where a verification code will be sent to the email address on your account record.

Steps to Enroll:

  • Go to lonestarcu.org and click Enroll.
  • Enter your Account Number, Social Security Number and Date of Birth and click Continue.
  • Enter a Username and Password of your choice using the required specifications listed.
  • Agree to the Terms and Conditions.
  • Complete the reCAPTCHA (I’m not a robot) process and click Submit.

Can I use my checking lookup number to enroll?

No, the account number, also known as the Member number, must be used to enroll.

What should I do if I don’t receive the email with my verification code?

You should call the Member Service Center at 214.327.9367.

What if I have multiple Primary Accounts?

All accounts that are linked to your Social Security Number will be visible through one username and password. When you log in, you will see all your primary accounts.

What if I am a Joint Owner on other accounts?

All Members, primary and joint, can now create a digital or mobile banking log in for their Social Security Number. Primary and joint accounts will all be visible under your unique log in username.

  • If you have multiple Member numbers where you are the primary owner, all accounts will now appear behind a single username.
  • If you are primary on one account and joint on another, both accounts will appear behind a single username.
  • If you are only a joint Member, you can have your own username and password to see that account.

Is there a way to customize my view to only see the account(s) I am primary on?

Absolutely. Please see the Customize the Dashboard section in the Digital Banking Guide to learn how to create a group, edit a group, hide or unhide accounts and rearrange accounts.

What web browsers are supported for the best desktop experience?

Chrome, Edge, and Firefox are the recommended browsers.

Mobile Banking FAQs

What is mobile banking?

Mobile banking is a service that allows you to perform banking transactions from your mobile device.

What devices can be used with mobile banking?

iOS and Android devices can be used with the LSCU app.

I have a prepaid mobile plan; can I use mobile banking?

Mobile banking works with most prepaid plans; however, we cannot guarantee that your carrier is supported. Message and data rates may apply.

Will I have to download a new mobile app?

Yes. The new mobile app is available in the App Store and Google Play Store. You will need to uninstall the previous app before downloading the new app. 

Is there a charge to use mobile banking?

No, LSCU mobile banking is free.

Where do I go to transfer money, make a mobile deposit, or set up alerts in mobile banking?

Click the red plus sign at the bottom or your App, or click the dots next to each of your accounts on the Accounts tab.

Will I need to enroll for Mobile Deposit?

No, there is no enrollment process for mobile deposit. Once you are enrolled in digital banking and accepted the Terms and Conditions, you have access to mobile deposit.

When will mobile deposits made through the LSCU App be available?

Mobile deposits are posted hourly Monday - Friday between the hours of 8:00 am – 5:00 pm. Holidays are excluded.

What accounts can mobile deposits be made to?

A mobile deposit can be applied to any savings, checking or loan account.

How do I enable Face ID?

From the More menu in the app, select App Settings and turn on Enable Face ID. 

General FAQs

Can I open new accounts in digital and mobile banking?

Yes, you can open a checking, money market, holiday savings, or special savings account as a sub-account on any account that you are a primary or joint owner on.

 If I open a Share through Digital Banking, how do I add my joint owner or POD?

You will receive a follow up email regarding your new account opened through Digital Banking. This email will ask you to call LSCU to add joints or POD’s and the form will be sent via DocuSign. If you do not add your joint or POD, then the account will default to Single Party account without a beneficiary.

If I open a Checking account through Digital Banking, how do I get a debit card?

A debit card will be mailed to you within 7 to 10 business days. If you come into LSCU before 3:00pm we can print it for you there.

Can I apply for a loan in digital and mobile banking?

Yes, simply click the plus sign to take you to the Apply for Loan option.

If I update my address will it update my joint owners address?

No, our system is Member centric and will only update the owner’s information that is signed into Digital Banking.

Can I transfer money in digital and mobile Banking?

You can make the following type of transfers:

  • Internal: Move money between your Lone Star CU accounts
  • External: Move money to or from your Lone Star CU account to or from your account at another financial institution
  • Contact: Send money to a friend (Person to Person) using an email or text message

Please see the Digital Banking Guide for complete instructions on how to make transfers.

How do I transfer money to another Lone Star CU Member in Digital or Mobile Banking?

Before you can transfer money to another Lone Star CU Member, you must first set up the person as a “Contact”. For complete instructions on how to do this and make the transfer, please see the Digital Banking Guide.

How do I transfer money to someone at another financial institution?

Before you can transfer money to someone at another financial institution, you must first send that person an invite using by using their email or cell phone number. That person will then have to approve the invitation and provide their account number and financial institution’s routing number. Please see the Digital Banking Guide for instructions on how to transfer money once the invitation has been accepted.

Can I initiate a transfer on an account that I am a joint owner on?

No.  A transfer must be initiated by the Primary Account Owner.

Can I use my Courtesy Pay through digital banking?

No, Digital Banking does not allow you to draw your account negative.

How much transaction history will I be able to see?

Transaction history will go back for two years.

Is the chat feature within digital banking communicating with a live person?

No, this is a chat bot to assist you with account balances, transfers and more.

Will I be able to manage my debit or credit card through digital or mobile banking?

Yes, limited functionality such as blocking or unblocking your debit card temporarily is available.

Do I need to keep the LSCU Cards App?

Yes, extended functionality for both debit and credit cards, such as travel alerts, disputes, and more are offered through the LSCU Cards app.

Why can’t I order checks through Digital Banking?

If your account is assigned to our Self-Service Branch (0007), Harland Clark does not recognize this branch and you will receive an error during the ordering process. You will need to call LSCU to order your checks.

Alerts FAQs

Will my current online banking/Mobile alerts be lost?

Yes, any alerts created in the previous online banking or mobile app will be lost. It’s simple to set up Alerts in the new platform. See the Digital Banking Guide for complete instructions.

When and how will I receive alert notifications?

Real time alert notifications will be sent to either your email address or cell phone depending on the option you selected when setting up the alert.  If you opted to receive text notifications, your alerts will be sent from 214.239.3176. If you opted to receive email notifications, your alerts will be sent from info@lonestarcu.org. If you doubt the authenticity of an alert you receive, verify the alert is one you set up in your digital or mobile banking.