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Member Service Center

You don't have to visit one of our branches to get the service you need. Our Member Service Center is ready to assist with all your financial needs over the phone and online. You may not be able to see their smile, but we promise you will hear it!


Monday, Tuesday, Thursday, Friday: 8:00 a.m. – 5:00 p.m.
Wednesday: 9:00 a.m. – 5:00 p.m.


View our Holiday Schedule

Call Center Services

Whatever your needs, our call center representatives are ready to help!

Apply for a Loan

It takes only a few minutes to apply for a loan or credit card online or on the phone.

eServices Support

Having trouble with your digital banking? We can help!

Service Enrollment

We'll walk you through the process of setting up banking services to make managing your finances a breeze.

Debit or Credit Card Inquiries

If you have trouble with your debit or credit cards, we can help you get to the bottom of it.

Account Transfers & Maintenance

Quickly transfer funds between accounts.

Online Chat

Get answers and talk to a professional quickly with our online chat feature.

General Questions & More

Speak to a banking professional to answer any questions you might have. We'd love to hear from you!

Se habla Español

Nuestros representantes bilingües pueden atenderlo en Español.

We're here to help!

No matter your financial needs, our call center representatives are just a call or click away and ready to help.

Alert The Dallas lobby is temporarily closed. Please use the drive-thru.