Automated Fraud Alerts
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Are the text commands case sensitive?
No. Commands can be sent as upper-case, lower-case or a mixture of both.
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What happens if the transaction in question in the fraud alert is legitimate?
If you recognize all of the transactions present in the fraud alert. Simply reply “Y”,...
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How do I opt-out of text alerts?
To opt-out of text alerts, simply reply STOP to any text alert. You will no...
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Why do I receive multiple messages with Pg 1/2, Pg 2/2?
Most SMS messages have a maximum length of 160 characters per message. Some alerts may...
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If my mobile number changes, what do I do?
Please update your contact information as soon as possible so that alerts will be sent...
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What number will the fraud alert come from?
SMS fraud alerts will come from 919-37. You may want to save this number in...
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What if I do not have text messaging?
You will still receive automated fraud alerts via phone and email. A text messaging plan...
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Are automated fraud alerts safe and secure?
Yes! Your security is our first priority! Our fraud alert messages will simply ask you...
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How much does it cost to use this service?
There’s no cost to use the automated fraud alerts service. Lone Star Credit Union pays...
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How do I register?
There’s no need to register for automated fraud alerts. As a member of Lone Star...
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Rates effective as of: April 23, 2024
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