General FAQs
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Why can’t I order checks through digital banking?
If your account is assigned to our Self-Service Branch (0007), Harland Clark does not recognize...
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Do I need to keep the LSCU Cards app?
Yes, extended functionality for both debit and credit cards, such as travel alerts, disputes, and...
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Will I be able to manage my debit or credit card through digital or mobile banking?
Yes, limited functionality such as blocking or unblocking your debit card temporarily is available.
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Is the chat feature within digital banking communicating with a live person?
No, this is a chat bot to assist you with account balances, transfers and more.
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How much transaction history will I be able to see?
Transaction history will go back for two years.
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Can I use my Courtesy Pay through digital banking?
No, Digital Banking does not allow you to draw your account negative.
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How do I transfer money to someone at another financial institution?
Before you can transfer money to someone at another financial institution, you must first send...
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How do I transfer money to another Lone Star CU Member in digital or mobile banking?
Before you can transfer money to another Lone Star CU Member, you must first set...
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Can I transfer money in digital and mobile Banking?
You can make the following type of transfers: Internal: Move money between your Lone Star...
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If I update my address will it update my joint owners address?
No, our system is Member centric and will only update the owner’s information that is...
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Rates effective as of: November 22, 2025
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