We are constantly monitoring your credit and debit card transactions to identify and prevent fraud on your account. Lone Star Credit Union is committed to providing our Members the best fraud-fighting tools to strengthen our defenses and help our Members take immediate action against fraud. Should we identify suspicious transactions on your account, we will attempt to contact you about the activity via SMS (text), phone, or email to determine if a transaction was authorized.
At Lone Star Credit Union, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner, and equip you with the tools you need to take immediate action against fraud. Previously, you would have only received a digital pre-recorded call or a personal call from a live agent if fraud was suspected.
Our new Automated Fraud Alert system includes:
When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by text, phone, or email.
You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
Our team is ready to assist you at any time to ensure you receive the best defense exactly when you need it.
Please log into Digital Banking to review and update your contact information to make sure you receive important fraud alerts about your account.
*Members should be aware that, while Lone Star Credit Union does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 1.800.588.6928 or visit lonestarcu.org/contact-us if you have provided confidential information.